Over the past few years, and through a number of mistakes and successes, I’ve come to understand what customer experience is really about and how to implement this said “experience” into your business process.
Many of us get caught up on creating the perfect solution for our customers that we forget to take into account how our customers want to experience this solution.
It’s important to step back and look at your product or service from your customer’s point of view.Â What do they experience before, during and after they work with you?
How do they feel when they land on your sales page? What are they thinking before they decide to work with you? How can you make the process as simple for them as humanly possible? How can you get them to tell their friend’s about it? How can you over-deliver on what you promised them? How can you show them that you love them & want them to succeed?
âť¤ YOUR CLIENTS is a free workshop devoted to making your clients fall in love with you.
On the surface, it’s about how to treat your customers.
But really? It’s about creating a customer experience that everyone who comes in contact with you or your brand – DESERVES.
Because, without them, you don’t have a brand.
It’s designed for people who want to show their customers how much they mean to them.
By the end of the workshop, you will understand how to:
- create a customer experience that allows you to charge more for your products & services
- make it easy & seamless for your customers to hire you
- show your clients that you care about their success just as much as they do
And best of all, you’ll have the tools you need to create a crush-worthy customer experience that keeps your best clients coming back for more (and telling their friends about you).
âť¤ YOUR CLIENTSÂ includesÂ one email per day over the course of five days (Feb 24th – Feb 28th), delivered straight to your inbox.
First, we’ll start with the foundation and then we’ll walk through each phase that creates the overall experience for your customer.
Update: This workshop is all done
We had a major success with the turnout and I decided to turn it into a self-study workshop with even more beefed up content & some other fun things.
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Thank you to everyone who participated in the first round.